At Natural HR Software, we have always prided ourselves on customer service – right from the outset we have striven to make sure we offer the best product with the best service bar none in the industry. Of course, you can decide by looking at our feature list of software like HR software or signing up for a 14 day free trial if our product is right for you but what about service? Many companies can tell their customer that our service is great but then everyone says that so we have decided to share data from our main customer support platform.
There are many companies which are showing their customers that they solve their issues through their live channels and first time to reply because companies wants they provides good services to their users so they remain in touch with their customers through many different ways.
As you can see from this, most clients get in touch via email or via the web form on support site – additionally companies also use an online chat tool and, if no one is available to take the chat request there and then, it gets sent to our ticket system so the inquiry is then dealt with through that channel. These figures do not include live chats companies have where there is no ticket raised.
This is one of the key stats which companies use to measure their customer service effectiveness about their products like HR Software which company delivers to their users – how long after a customer gets in touch does it take, on average, for one of company team to reply to that customer with a REAL reply. Why do companies emphasize a real reply? We do not use auto respondents, we do not count a vanilla copy and paste response as a reply – when we reply we are replying to the customers question aiming for a first time fix every time.
PeopleQlik HR and Payroll Software maximize the workforce efficiency and drive business growth. Its remarkable features enable organizations to make more efficient their workflows and make best use of their human being and capital resources.
